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To deal with the occurrences we use the PDCA model, in this guide we will see which steps are taken to deal with the occurrence.
We will guide you with links to articles from the Quality Blog and Quality Tools to give you more information and content.
The first step is about ocurrence description, after assess and approve the occurrence and after it is approved, we can proceed with the deal. See in the image below how the steps for dealing with the Occurrences module are divided in the PDCA.
Registering the occurrence
- Step-by-step articles:
- How to register a case?
- How to register an anonymous occurrence?
- Quality Blog
- ISO 9001: 2015 – 10.2 Non-compliance and corrective action
Assess and approve the occurrence
- Step-by-step articles:
- How to approve an occurrence?
- How to disapprove an occurrence?
- Quality Blog
- Differences between major and minor non-compliance
Analyzing the cause
- Step-by-step articles:
- How to perform the cause analysis?
- How to use the tree diagram?
- How to use the Ishikawa diagram?
- How to use the 5 whys?
- How to classify a cause?
- How to deepen a cause using free text?
- How to deepen a cause using the 5 whys?
- Quality tools
- 5 Whys
- Ishikawa diagram
- Quality Blog
- Root cause of non-conformities: good practices for analysis and identification
Developing the action plan
- Step-by-step articles:
- How to register an action plan?
- Quality tools
- 5W2H
- Quality Blog
- 3 characteristics of the action plan that does NOT work!
- Action Plan: Planning, Execution and Conclusion.
Executing the action plan
- Step-by-step articles:
- How to change the status of an action plan?
- Quality Blog
- How to execute Action Plans?
Checking effectiveness
- Step-by-step articles:
- How to check the effectiveness of an action plan?
- Quality Blog
- Why doesn’t the recurrence of non-conformities decrease in your company?
Standardization and Disclosure
- Step-by-step articles:
- How to carry out the standardization and disclosure of an occurrence?
