Atualizado em 22 de maio de 2021
After the evaluation of a registered occurrence and we realize that it is not proceeding, we can fail it.
To be able to disapprove an occurrence, it is necessary to have the approval permission granted.
In the Events module, click the Inbox tab.
The list of occurrences to be evaluated will be displayed.
Click on the occurrence to be analyzed.
We will have the occurrence information, if after analysis we find that the occurrence does not proceed, we can fail it without filling in the mandatory fields.
For users who have permission to manage types, categories and cause classifications, it is possible to register a new category and a new type using the first option in the list.
For users who have the Manage> Customers permission in the Qualiex settings, it is possible to register a new customer and a new location using the first option in the list.
On this screen table we also have the details of the deal.
It is the data corresponding to the treatment of the occurrence.
After the data of the deal, we have the possibility to define the people who will contribute to the investigation of the root cause.
In this field, we select the users who can assist in the discussions and analyzes to understand and investigate the root cause of the occurrence.
To access the list, click on Select.
After selecting the collaborators who will be part of the negotiation team, click Finish.
If you need to view or add any attachments to the issue, click the Attachments tab.
Insert or view the attachment that was added to the occurrence record.
Drag the file from your computer or click to choose the file, it can send several files at once.
We have some features for managing attachments.
In the History tab we have the registered changes.
To disapprove the case, click Save and Approve and select the Save and Disapprove option.
It will be necessary to justify the disapproval, it is not a mandatory field.
To disapprove the occurrence, click on disapprove occurrence.
After being disapproved, the occurrence can be viewed in the Occurrences tab.
O Qualiex é uma área de negócio da ForLogic e busca simplificar por meio de tecnologia e inovação o trabalho de pessoas apaixonadas pelo que fazem, inspirando as equipes a se engajar e evoluir no caminho da excelência!
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