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With the occurrence approved, we can perform the cause analysis to identify and assertively address the root cause.

Learn more about cause analysis at the Quality Blog

To perform the analysis, access the event that is in the Cause Analysis stage.

In order to have access to the cause analysis tools, it is necessary to be responsible for the occurrence or for the analysis stage. The case approver and the user who can edit all of them also have access to cause analysis.

After accessing the occurrence, click on the 2. Cause Analysis tab and click .

Analysis tools

To perform cause analysis we can use tools such as the Ishikawa / Cause and effect diagram5 whys or the tree diagram.
To see the step by step of how to use each of the tools, access the links below.

  • How to use the 5 whys?
  • How to use the Ishikawa diagram?
  • How to use the tree diagram?