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Ocorrences(EN)
General occurrence management guide
Geral
Register Occurrence
Module settings
Inbox
Cause Analysis
Elaboration and Execution of the action plan
Effectiveness Check
Standardization
Types of occurrences
Occurrence categories
Cause classification
Occurrences Mobile Application
General occurrence management guide

Guide for dealing with occurrences
Geral

How do I view an incident report?
How to access the history of an occurrence?
How to advance the occurrence stage?
How to cancel an occurrence?
How to change a responsible person or an event’s deadline?
How to complete the occurrence?
How to remove a case?
How to use the advanced filter to find an occurrence?
Register Occurrence

How to register an anonymous occurrence?
How to register a case?
Module settings

How to change the incident module settings?
Inbox

How to approve an occurrence?
How to disapprove an occurrence?
Cause Analysis

How to classify a cause?
How to deepen a cause using free text?
How to deepen a cause using the 5 whys?
How to perform the cause analysis?
How to use the 5 whys?
How to use the Ishikawa diagram?
How to use the tree diagram?
How to register incidence?
How to mark recurrence?
Elaboration and Execution of the action plan

How to change the status of an action plan?
How to register an action plan?
Effectiveness Check

How to check the effectiveness of an action plan?
Standardization

How to carry out the standardization and disclosure of an occurrence?
Types of occurrences

How to duplicate an occurrence type?
How to inactivate a type of occurrence?
How to register a type of occurrence?
Occurrence categories

How to duplicate an occurrence category?
How to inactivate an occurrence category?
How to register a category of occurrence?
Cause classification

Cause classification
How to inactivate a cause classification?
How to register a cause classification?
Occurrences Mobile Application

Installing the Mobile Occurrences Application
How to access the Occurrences mobile app?
How to register a case by the application?
How to add attachment to a case by the application?
How to cancel a case by the application?
How to remove a draft from the application?

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