After finding the root cause analysis of the nonconformance, we can log incidence tha problem happened again, for the same reason.

Click “Register Incidence”

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The sreen for registering incidence will appear. It necessary to fill in the date and opinion.

• Data of Incidence: inform the date os the ocurrence
• Opinion: describe in detail what happened

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You can have the information oh the incidence record in te history oh the nonconformance.

And when you view the report you will also see the incidence record.

To analyze the root cause of the occurrence, we can use the tree diagram tool.
Access the occurrence that is in the cause analysis stage.

After accessing the case click on .

The screen will appear to select the tool to be used.

• Analysis tool: Select the Tree diagram option.
• Diagram title: Insert the diagram title, if you prefer not to insert a title, it is defined by default Tree diagram.
• Problem: The title of the occurrence is displayed in this field, if necessary, add more information to the problem.

To include the tool, click Add.

With the tool added, click  to enter the whys.
The screen for filling in a why will be displayed.

• The preview of the previous answer is displayed to assist in the new assessment of a new why.
• Why?: Insert the new why.
• Root cause: If in the analysis of the discovered cause it is identified that it is the root cause, we can enable it in this field.

After entering the information, click Add.

According to the previous reason, the links will be created.

With the whys added, we have the diagram completed.

We can have 5 whys per diagram and add as many diagrams as needed.

More tool options

We can edit the diagram, the problem and the whys that have been added.

1. Click  to collapse the preview of the tool.
2. In the context menu of  the tool we have the options:
   • Edit: Change the name of the tool.
   • Remove: Remove the diagram.
3. In the context menu of  the problem we have the option:
   • Edit: Edit the problem being analyzed.
4. In the context menu of  a why with dependency we have the options:
   • Edit: Modify the data that was entered on why.
   • Remove: Delete the corresponding why, when we have a why with whys below, all dependencies are removed.
5. In the context menu of a why without dependency we have the options:
   • Edit: Modify the data that was entered on why.
   • Remove: Delete the corresponding reason.

Tool changes are recorded in the history.

To analyze the root cause of the occurrence, we can use the Ishikawa diagram / Cause and effect tool.
Access the occurrence that is in the cause analysis stage.

After accessing the case click on .

The screen will appear to select the tool to be used.

• Analysis tool: Select the Ishikawa Diagram / Cause and effect option .
• Diagram title: Insert the title of the diagram, if you prefer not to insert a title it is defined by default Ishikawa diagram.
• Problem: The title of the occurrence is displayed in this field, if necessary, add more information to the problem.

To include the tool, click Add.

With the tool added, we can change the causes and add the subcauses.

Editing a cause

To change a cause, click on the context menu  and click Edit.

The window to change the name of the cause will appear, after editing click on Save.

If a cause is not needed, we can remove it.
To change a cause, click on the context menu  and click Remove.

You will need to confirm the removal of the cause, click Remove cause.

Adding sub-causes

Click  to insert the subcauses in the desired cause.

The screen for filling in a sub-cause will be displayed.

• The display of the related cause is displayed.
• Subcause: Enter the subcause.
• Possible root cause: If during the analysis this sub-cause can be a root cause, we can mark it as Possible root cause.
• Root cause: If in the analysis of the discovered cause it is identified that it is the root cause, we can enable it in this field.

After entering the information, click Add.

With the subcauses added we have the diagram completed.

We can have as many diagrams as needed.

More tool options

We can edit the diagram, the problem, the cause and the subcauses that have been added.

1. Click  to collapse the preview of the tool.
2. In the context menu of  the tool we have the options:
   • Edit: Change the name of the tool.
   • Remove: Remove the diagram.
3. We can change the position cause, click  and hold to move.
4. In the context menu of  the cause we have the options:
   • Edit: Change the name of the tool.
   • Remove: Remove the diagram.
5. In the context menu of  the subcause we have the options:
   • Edit: Change the name of the tool.
   • Remove: Remove the diagram
   • Possible cause: Mark the sub-cause as a possible cause.
   • Root cause: Mark the sub-cause as the root cause.
6. In the context menu of  the problem we have the option:
   • Edit: Edit the problem being analyzed.
7. If a cause has been removed and you want to add it, click .

Tool changes are recorded in the history.

To analyze the root cause of the occurrence, we can use the 5 whys tool.
Access the occurrence that is in the cause analysis stage.

After accessing the case click on .

The screen will appear to select the tool to be used.

• Analysis tool: Select the 5 whys diagram option.
• Diagram title: Insert the diagram title, if you prefer not to insert a title, it is defined by default 5-reason diagram.
• Problem: The title of the occurrence is displayed in this field, if necessary, add more information to the problem.

To include the tool, click Add.

With the tool added, click  to enter the whys.
The screen for filling in a why will be displayed.

• The preview of the previous answer is displayed to assist in the new assessment of a new why.
• Why ?: Insert the new why.
• Root cause: If in the analysis of the discovered cause it is identified that it is the root cause, we can enable it in this field.

After entering the information, click Add.

With the whys added, we have the diagram completed.

We can have 5 whys per diagram and add as many diagrams as needed.

More tool options

We can edit the diagram, the problem and the whys that have been added.

1. Click  to collapse the preview of the tool.
2. In the context menu of  the tool we have the options:
   • Edit: Change the name of the tool.
   • Remove: Remove the diagram.
3. In the context menu of  the problem we have the option:
   • Edit: Edit the problem being analyzed.
4. In the context menu of  a why we have the options:
   • Edit: Modify the data that was entered on why.
   • Remove: Delete the corresponding reason.

Tool changes are recorded in the history.

If it is necessary to describe a root cause or a possible root cause better, we can use the text field to deepen the analysis.
Access the occurrence that needs more information to register the root cause or possible root cause.

Access the occurrence that we will classify the cause, this detail can be done during the analysis of the cause .
After accessing the case, click .

The screen will be displayed with the information of the root cause and possible root causes, click on the context menu of  the cause that will be classified to display the options menu.

Click the Deepen Cause option and select the Free Text option.

The window for entering the text will appear. Click save to finish.

The entered depth is displayed in the related cause.

To organize the causes and have a graphical visualization in the future, we have the classification of the cause.

Access the occurrence where we are going to classify the cause, this classification can be made during the analysis of the cause.

After accessing the case, click .

The screen with information about the root cause and possible root causes will be displayed, click on the context menu of  the cause that will be classified to display the options menu. Click the Classify cause option.

Select the desired classification from the list and click Save.

After saving the classification, it will be displayed in the corresponding cause.